Re: It is a matter of service!

[KH Tan <khtan@nicotra.com>]

yes I agree 
I thought I paid long ago
and then you have a blooming email
from Internic
threatening to discontinue if you 
dont pay up within a few days!



At 06:11 PM 1/10/97 -0500, you wrote:
>HI,
>The following reinforces why I think shared gTLDs is the right 
>thing to do. At first I thought that competition at all levels was the
>right thing to do (exclusive registries). I heard a number of arguments
>that just did not convince me as to why shared registries were
>preferable... until I received an arguement from one of the IAHC
>Committee members. Basically, that reason is that customers should have
>the right to change registry providers if they don't like their service.
>I would agree with that.
>
>After my own fustrating experience with NSI that argument was brought
>very close to home. After registering for 4 names at the same time in
>September of 1996, I received an invoice for one name in October due in
>30 days from receipt of the invoice. Then in November I received another
>invoice in November due in 5 days from receipt of the invoice. Then I
>received no more invoices - but I received the following e-mail:
>
>> Dear Domain Name Contact:
>> 
>> This letter is being sent as a courtesy to advise
>> you that our records show payment for the
>> domain name(s) referenced below has not been
>> received.  We appreciate that there are many
>> possible reasons for this and want to assist in
>> reconciling our records.  Our records show that
>> the following person has been designated as the
>> Billing Contact for the domain name(s) in question:
>
>SNIP
>> You may pay quickly and easily by calling our
>> Receivables Section at (703) 742-4777 with credit
>> card information.  
>
>So I called that phone number and I waited for a very long time 
>in dead silence - I finally gave up.
>
>SNIP
>> 
>> If payment is not received within 15 days from
>> the date of this notice, domain name service will
>> be discontinued.
>
>Great service!
>
>
>I now understand why we need to have shared gTLDs.
>
>
>-- 
>Alan Sullivan -- Top Domain Registry Inc.
>1550 Rush-Scottsville Rd.
>Rush, NY 14543 
>Phone: 716 533-2387 FAX: 716 533-1410
>
>